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|a Baroňák, Ivan,
|d 1955-
|4 aut
|9 90673
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|a IMPLEMENTATION OF CONTACT CENTRE TO HEALTHCARE SECTOR
|c Ivan Baroňák, Ivana Ferenczyová
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|a Ferenczyová, Ivana
|4 aut
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|t ICETA 2008
|d Košice : Elfa, 2008
|g S. 107-112
|z 9788080860899
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