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|a Hradecký, Pavel
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|a CUSTOMER'S RATING OF SERVICES AND ORDERS DELIVERY
|c Pavel Hradecký, Dana Strachotová
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|a Strachotová, Dana
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|t Nové trendy v manažmente podniku
|d Bratislava : Slovenská technická univerzita, 2001, 2001
|g S. 54-57
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