The creation of contact centres and customer relationships management for improving the competitiveness of manufacturers in stagnating markets

Customer relationship management v slovenskej podnikovej praxi
by: Kokles, Mojmír, 1946-, et al.

Internet ako výzva na riadenie vzťahu spoločnosti s klientom spoločný projekt Hospodárskych novín a spoločnosti Cap Gemini Ernst & Young

Professional management of customers - factor for overcoming debtor's insolvency and for increasing businessmen's financial stability
by: Dobreva, Duchka

A modern way of searching for customers
by: Metke, Jozef