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|a 366.1
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|2 2001
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|a Hoffmann, Přemysl
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|a Customer service - the only way to customer satisfaction
|c Přemysl Hoffmann
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|t Acta oeconomica N° 13
|d Banská Bystrica : Univerzita Mateja Bela, Ekonomická fakulta, 2002
|g S. 28-31
|z 8080555982
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