APA (7th ed.) Citation

Wilson, H., Street, R., & Bruce, L. (2008). The multichannel challenge: Integrating customer experiences for profit. Elsevier.

Chicago Style (17th ed.) Citation

Wilson, Hugh, Rod Street, and Lindsay Bruce. The Multichannel Challenge: Integrating Customer Experiences for Profit. Amsterdam: Elsevier, 2008.

MLA (9th ed.) Citation

Wilson, Hugh, et al. The Multichannel Challenge: Integrating Customer Experiences for Profit. Elsevier, 2008.