APA (7th ed.) Citation

Melling, M., & Little, J. (2002). Building a successful customer-service culture: A guide for library and information managers (1st publ.). Facet Publishing.

Chicago Style (17th ed.) Citation

Melling, Maxine, and Joyce Little. Building a Successful Customer-service Culture: A Guide for Library and Information Managers. 1st publ. London: Facet Publishing, 2002.

MLA (9th ed.) Citation

Melling, Maxine, and Joyce Little. Building a Successful Customer-service Culture: A Guide for Library and Information Managers. 1st publ. Facet Publishing, 2002.