Ferreira, S. M. S. P., & Savard, R. (2005). The virtual customer: A new paradigm for improving customer relations in libraries and information services : satellite meeting, Sao Paulo, Brasil, August 18 - 20, 2004. K. G. Saur.
Chicago Style (17th ed.) CitationFerreira, Sueli Mara Soares Pinto, and Réjean Savard. The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services : Satellite Meeting, Sao Paulo, Brasil, August 18 - 20, 2004. München: K. G. Saur, 2005.
MLA (9th ed.) CitationFerreira, Sueli Mara Soares Pinto, and Réjean Savard. The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services : Satellite Meeting, Sao Paulo, Brasil, August 18 - 20, 2004. K. G. Saur, 2005.
Warning: These citations may not always be 100% accurate.
